FAQs
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No, you can always check out as a guest. However, we do highly recommend you create an account with us so you can easily track your order process, order history, and request a return and keep up to date no items being added to our store.
WHAT ARE YOUR HOURS OF OPERATION?
Our website is open 24/7 when placing orders. Our customer support department is open Monday to Friday, 12 PM to 5 PM, PST. If you get our Voicemail, please leave a message and we will get back to you as soon as we can. We are a small family owned and operated business.
DO YOU HAVE THE PRODUCT IN STOCK?
All merchandise on our website is live which means that if you can add the product to your cart, we have it in stock.
WHAT TYPE OF PAYMENT METHOD DO YOU ACCEPT?
We website accepts Visa, Mastercard, Discover, and American Express.
DO WE SHIP INTERNATIONALLY / APO?
No, due to the ITAR (International Traffic in Arms Regulations) and the nature of this product, we currently only offer shipping within the U.S. We do not offer international shipping to any other country at this time.
I HAVE ALREADY PLACED IN MY ORDER, BUT IS IT POSSIBLE FOR ME TO CHANGE SOMETHING OR ADD ANOTHER ITEM?
Yes, as long as your order has not been ship out yet, we are more than happy to assist you in making changes to your order.
AM I GOING TO RECEIVE A NOTIFICATION WHEN MY ORDER HAS BEEN SHIPPED?
Yes, you will receive an order confirmation email once your order has been shipped that will also include a tracking number for you to track the process of your order.
HOW LONG WILL IT TAKE BEFORE I RECEIVE MY ORDER?
Shipping times will be based on the shipping method you chose when checked out. Standard shipping normally ranges from 2 to 9 business days. Priority shipping normally ranges from 1 to 3 business days. Please check the tacking number that we provide when your order has shipped.
DO YOU ACCEPT RETURNS?
Yes, we have a 10 day return policy. More Information on our return policy...
WHAT SHIPPING CARRIER DO YOU RECOMMEND I USE WHEN SHIPPING A RETURN TO LIBERTY BELLE TACTICAL?
We prefer the shipping carriers: USPS, UPS. We highly recommend that you purchase a tracking service with your return.
HOW DO I REQUEST FOR A RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA #)?
Email sales@libertybelletactical.com with your order number and we get back to you via email with an RMA number to attach to your order when returning something.
MY TRACKING NUMBER IS NOT SHOWING ANY STATUS, WHY IS THAT?
Please allow up to 48 hours for the tracking numbers to be applicable after receiving the email notification. If you have already received your tracking number, allowed 24-48 hours delay time, and still is not able to track your package, then please contact us.
I THINK MY PACKAGE IS STUCK AT A SORTING FACILITY, WHAT SHOULD I DO?
USPS tracking is very limited and might not show the progress of the shipment until delivered. Even if nothing is updated in the system, the package is usually on its way. If you find that your package seems to be stuck at a sorting facility for more than 4 days, please contact us.
THE TRACKING SYSTEM SAYS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT. WHAT SHOULD I DO?
Carriers might leave the package on your porch or with apartment management or at leasing office. If you still are unable find your package, please note that a notice will be posted that a delivery attempt was made and the notice will offer a variety of ways for you to obtain your order. You can also contact the mail carrier to open a case to trace your package. The fastest way to get an update of your package is to talk directly to your local postal office or UPS office. The mailman/lady will most likely remember where he/she put the package.
MY PACKAGE WAS SENT BACK TO YOU, WHAT WILL HAPPEN?
If, for any reason, a package is refused upon delivery and returned to us, the product value will be refunded upon receipt.
WHY WAS MY PACKAGE SENT BACK TO YOU?
A package is usually sent back to us because the carrier does not recognize the shipping address or the shipping address was missing some information, ie. Apartment number.
MY ITEMS ARRIVED DAMAGED, WHAT SHOULD I DO?
If an item was damaged or parts were missing upon arrival, please contact us within three days of receiving the item.
WHAT DO I DO IF I WAS SENT THE WRONG PRODUCT(S)?
If you happened to have obtain the wrong set of products, please contact us as soon as possible. Once we have confirmed that the error was due to our order processing, we will send you a prepaid shipping label and you will be able to send the products back with no costs. After we have received the returned items, we will then ship out the designated items to you.